winbazi FAQ

Go to winbazi Register and fill in your mobile number, a password, and your preferred currency (BDT). Tap Register Now and you are in. The whole process takes about 90 seconds on a phone. You do not need to upload documents to start playing — KYC is only required before your first withdrawal.

No. winbazi allows one account per person, device, and household. Opening duplicate accounts to claim the welcome bonus twice is against the terms. If duplicates are found, both accounts and any pending balances may be suspended. Use the Login page if you have already registered and cannot find your account.

On the Login page, tap Forgot Password. Enter the mobile number linked to your account and you will receive a reset code by SMS. Enter the code, set a new password, and log in. If the SMS does not arrive within three minutes, check that the number is correct, then contact 24/7 Live Chat for manual assistance.

Deposit at least ৳200 and winbazi adds 235% of your deposit to your bonus balance, up to ৳5,500. For example, a ৳500 deposit gives you ৳1,175 in bonus funds. The bonus is credited within a few minutes. It applies to your first deposit only; subsequent deposits qualify for the 14% reload bonus instead.

You must wager the bonus amount 19 times before you can withdraw winnings derived from it. Bets on slots, fishing games, and crash games all count toward the wagering total. The bonus expires after 7 days, so plan your sessions accordingly. Progress is visible in your account dashboard.

Yes. winbazi credits a 1.6% daily cashback on net losses — this is the Classic tier rate. If you reach higher VIP tiers (Plus, Prime, Elite, or Signature), your cashback rate rises to as much as 2.4%. Cashback is paid the next day and carries no wagering requirement. See the full breakdown on the Bonus & VIP page.

When a friend you refer registers a new winbazi account and makes their first deposit, you receive ৳350 as a referral reward. The reward is added to your main wallet. Your friend must complete their first deposit for the bonus to activate — shares alone do not qualify.

winbazi accepts: bKash, Nagad, Rocket, Upay, and Bank Transfer. All five methods support both deposits and withdrawals. Mobile wallet options (bKash, Nagad, Rocket, Upay) are fastest. Bank Transfer may take longer depending on your bank's cut-off times.

Mobile wallet deposits — bKash, Nagad, Rocket, and Upay — typically appear in your winbazi balance within 2 minutes. Bank Transfers are usually confirmed the same day. If a deposit has not appeared after 15 minutes, keep your payment screenshot and contact Live Chat with the transaction reference.

The minimum deposit on winbazi is ৳200. There is no upper cap set by the platform, though your mobile wallet provider may have its own daily limits. Deposits under ৳200 will not be processed and will be returned to the sender.

winbazi requires one government-issued photo ID before your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Upload a clear photo of the document in your account settings. The review team checks submissions within 12 hours. Once approved, future withdrawals skip the document step.

The minimum withdrawal is ৳1,400. The daily maximum for Classic-tier accounts is ৳150,000. Higher VIP tiers carry larger daily limits — Signature members, for example, can withdraw up to ৳1,700,000 per day. Requests above the daily limit are automatically held until the next calendar day (UTC+06).

All games on winbazi use certified random number generators (RNG) from their respective providers. Return-to-player (RTP) figures are set by the provider, not by winbazi, and are listed on each game's detail page. For reference, Dragon Fortune by Habanero has an RTP of 97.5%, while Ocean Phoenix sits at 95.8%. Higher RTP means a smaller house edge over the long run, not a guaranteed win per session.

Many slots and fishing games offer a demo mode that you can access without logging in. Look for the Try Free button on individual game pages. Live dealer games and crash games require a real-money balance to play, as they run in real time against other players or live dealers.

Go to winbazi App and tap Download APK. The file is 32 MB and works on Android 7.0 and above. Because it is not distributed through the Play Store, you need to allow installation from unknown sources in your phone's security settings — the app page has a step-by-step guide. iOS is not currently supported; iPhone users should use the mobile website instead.

The fastest route is 24/7 Live Chat, available from the chat icon on any page. For non-urgent matters you can email [email protected]. Please include your registered mobile number and a brief description of the issue. Do not share your password with support staff — winbazi agents will never ask for it.

winbazi takes responsible gaming seriously. If you feel your play is getting out of control, you can request a deposit limit, a cooling-off period, or a self-exclusion through Live Chat or by emailing [email protected]. You can also visit the Responsible Gaming page for guidance on recognising warning signs and setting personal limits. 18+ only. Play Responsibly.