This policy explains the personal data winbazi collects when you use winbazi.ws, why we collect it, and how we protect it. Reading this page takes about five minutes. If you have a specific question, jump to the relevant section above or email us at [email protected].
Who We Are
winbazi operates the online gaming platform at winbazi.ws, offering slots, fishing games, crash games, and live casino to players in Bangladesh. For the purposes of this Privacy Policy, winbazi is the data controller — meaning we decide what data to collect and how to use it.
When we say "you" or "your", we mean any person who visits winbazi.ws, creates an account, or contacts our support team. When we say "we", "us", or "our", we mean winbazi and the team that runs this platform.
Information We Collect
winbazi collects information in three ways: data you give us directly, data generated when you play, and data collected automatically by our systems.
| Category | Examples | When collected |
|---|---|---|
| Account details | Full name, date of birth, email address, phone number | Registration |
| Identity documents | National ID Card (NID), passport, or driving licence scan | KYC verification before first withdrawal |
| Payment information | bKash / Nagad / Rocket / Upay account number, bank account details | Deposit or withdrawal request |
| Activity data | Games played, bet amounts, session duration, bonus usage | During each session |
| Device and technical data | IP address, device model, browser type, operating system | Every site visit |
| Communications | Live chat transcripts, support email content | When you contact support |
We do not store full payment card numbers. Transactions through bKash, Nagad, Rocket, Upay, or bank transfer are processed through secure gateways and subject to those providers' own data policies.
Why We Need Your Data
winbazi uses your personal data only for clear, specific purposes. We do not sell your data to third parties for marketing, and we do not use it for profiling outside of fraud prevention.
- Account management: creating and maintaining your player account, processing deposits and withdrawals, and sending transaction confirmations.
- Identity verification (KYC): confirming your identity before your first withdrawal, as required to prevent fraud and underage gambling. Documents required: NID, passport, or driving licence.
- Bonus and promotion eligibility: checking that welcome bonuses, reload bonuses, and cashback are applied correctly according to our terms.
- Fraud prevention and security: detecting suspicious login patterns, duplicate accounts, and payment irregularities that could harm you or other players.
- Customer support: resolving your questions quickly — our 24/7 live chat team needs access to your account and transaction history to help you.
- Legal compliance: retaining transaction records and identity documents as required by applicable regulations.
- Responsible gaming: monitoring activity that may indicate problem gambling and providing self-exclusion or limit tools if requested.
Sharing Your Information
winbazi shares your data only with the parties listed below, and only to the minimum extent necessary for the specific purpose.
- Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive transaction data to complete deposits and withdrawals.
- Game providers: providers such as Habanero, CQ9, JDB, KA Gaming, Red Tiger, Spribe, and Evolution receive a session token to load their games. They do not receive your name, phone number, or payment details.
- Identity verification services: a third-party KYC partner receives your document scan and selfie to confirm your identity. This data is not retained by winbazi after the review period.
- Hosting and infrastructure: our servers and content delivery networks process traffic data. These providers act as processors under contractual data agreements.
- Legal authorities: we may disclose data in response to a valid legal request, court order, or regulatory requirement.
We do not share your personal data with advertisers, data brokers, or any party for commercial profiling.
Cookies and How We Use Them
winbazi uses cookies and similar technologies to keep your session active, remember your language preference, and measure how the site performs. We do not use third-party advertising cookies.
Types of cookies we set
- Essential cookies: required for login sessions and security. You cannot opt out of these while using the site.
- Analytics cookies: anonymised data (page views, load times, error rates) that helps us improve site speed and fix problems. No personally identifiable information is tied to these.
- Preference cookies: store your language and display settings so you do not need to re-enter them on each visit.
You can clear cookies through your browser settings at any time. Clearing essential cookies will log you out of winbazi.
Keeping Your Data Secure
winbazi protects your personal data with industry-standard measures. All data transmitted between your browser and our servers uses TLS (SSL) encryption — look for the padlock icon in your browser's address bar when using winbazi.ws.
- Passwords are stored using one-way hashing. Our support team cannot see your password.
- Payment account numbers (bKash, Nagad, etc.) are masked in our admin tools after the transaction completes.
- Access to player records is restricted to authorised staff only, logged, and audited.
- Our servers run automated vulnerability scans and receive regular security patches.
If you suspect unauthorised access to your winbazi account, contact us immediately at [email protected] or through 24/7 live chat. Change your password right away.
How Long We Store Your Data
winbazi retains your data for as long as your account is active. If you close your account, we keep your transaction records and KYC documents for a minimum of five years for legal compliance purposes. After that period, data is securely deleted or anonymised.
- Active account data: retained while the account is open.
- Transaction records: minimum five years after the transaction date.
- KYC documents: minimum five years after submission, or longer if required by law.
- Support chat logs: two years from the date of the conversation.
- Anonymous analytics data: up to 26 months, then deleted.
Your Rights as a User
You have the following rights over the personal data winbazi holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Request". We will respond within 30 days.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of your data, subject to our legal retention obligations.
- Restriction: ask us to pause processing your data while a dispute is resolved.
- Objection: object to processing carried out on the basis of our legitimate interests.
- Portability: receive your account data in a structured, machine-readable format.
Note: deleting your account does not automatically erase all data. Transaction records and KYC documents are subject to the retention periods described above.
Players Under 18
winbazi is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered on winbazi.ws, please contact us immediately at [email protected]. We will close the account and delete associated data promptly.
During account registration, you must confirm your age. If your stated age cannot be verified through KYC documents, your account will be suspended until verification is complete.
Updates to This Policy
winbazi may update this Privacy Policy when our practices change or when we add new features to the platform. The "last updated" date at the top of this page always shows when the most recent revision was made.
For significant changes that affect how we use your data, we will notify you by email or through a notice on winbazi.ws before the changes take effect. Continuing to use the platform after a policy update means you accept the revised terms.
Get in Touch with Us
If you have a question about this Privacy Policy, want to exercise a data right, or have a concern about how winbazi handles your information, here is how to reach us:
- Email: [email protected] — use the subject line "Privacy" or "Data Request" for faster routing.
- Live chat: 24/7 support available directly on winbazi.ws.
- Response time: we aim to reply to privacy-related emails within 5 business days.
We take data concerns seriously. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction.